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Faq

Q: How to make a booking with Vacationxpert?
Ans: - All you have to do to go on the website vacationxpert.co.uk and follow the simple steps for your flight booking. Visit the website & filters to find the best fare which is possible on the date you have chosen to travel. If you find any problem while searching your flight destination or have any further query before booking a flight, you can call us & one of our sales representatives will assist you. (Call 44 (0) 2031371863)


Q: How do I get to know if my booking is confirmed?
Ans: - Every user will get the booking confirmation as an email of your flight; which is evidence that we have received a flight request of your flight booking. Hence, you are requested to kindly checked the inbox or in the spam box within. Still, if you do not find the confirmation mail, then please contact us.
Q: Will there be any charges of booking my flight tickets over the phone?
Ans: - Vacationxpert do not charge. These are the supplier charges which are variable and depend upon the ticket issuance.


Q: I have not received my tickets yet. What is the procedure to get the tickets as soon as possible?
Ans:- You will get the e-ticket from the customer services team or specific sale agent with whom you have  booked your ticket. You can also check- in on the airline website for your ticket or boarding passes. You are definitely required to show the necessary documents along with E-ticket mail in printout at check-in counter.


Q: Where can I find my terminal, Baggage and airline details of flight?
Ans:- You will be easily able to find out all the relevant information on your flight ticket.

Q: How can I transfer my ticket on someone else’s name?
Ans:- Ticket transfer on different traveler name is not permitted. Flight Ticket fare rules are always important to be follow in all kind of modification in exist reservations.


Q: What are the age criteria n for Infant and Children?
Ans:- Infants :- 0-2 Year for the round way trip. Children: 2-12 Years for the round way trip.  12 Above all traveler considered as adult passengers. Please note that infants are not allocated with a seat and must travel on the lap of an adult.

Q: What are the documents required to board the flight?
Travel Documents: Kindly ensure that you carry entire relevant document that required at the time of travelling. Vacationxpert is not responsible of any interruption at airport. Every County has different formality to the entire traveler to cross the country. Hence, you are requested to confirm and verify the entire travel document.

Q: What are the payment methods you use for charging the ticket booking amount?
Ans:-  We do accept payment over the website by the Debit, Credit card and Amex card. However, On Credit card there will be 2% card charges and on Amex Card there will be 3% charge. If you wish to pay the payment by transferring into company account then kindly discuss before confirming the reservation.


Q: How do I check the passport validation & visa requirement of my flight reservation?

Passports & Visas: Passports must be valid for at least 6 months beyond the period of your stay. Before you reserve the ticket, It’s important for you to check with your relevant consult or local embassy agent for the specific information. ESTA visa must require for USA or transiting USA sectors. ETA visa must require for Australia or transiting Australia sectors. If your flight has a change of two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement. “Vacationxpert”  for the VISA & Passport formalities.


Q: What to do to correct the name on my ticket?
Ans:- Please make sure that all information provided onto the website or over the phone should absolutely correct. In case of any discrepancy, you are requested to bring it into our notice before ticket issuance. After ticket issuance name change onto your tickets wouldn’t be possible.